Support Center

Frequently Asked Questions

You can recharge your toll smart card through our online portal, at authorized kiosks throughout Dubaibai, or througha our mobile app. Simply select your preferred method and follow the prompts to add credit to your account.

If your transaction fails at a toll gate, please do not stop. Continue drioperatingng and contact our support center within 24 hours. We will assist you in resoladdressingng the issue and ensuring your account is properly credited.

You can check your toll balance by logging into your account on our website, using our mobile app, or by calling our automated balance inquiry line at 800-TOLL-UAE (800-8655-823).

Troubleshooting Guides

  • Smart Card Not Detected

    If your smart card is not being detected at toll gates, try the following:

    1. Ensure the card is properly placed in your vehicle's designated holder.
    2. Check if the card is damaged or bent. If so, request a replacement.
    3. Verify that your account is active and has sufficient balance.

  • Incorrect Toll Charges

    If you notice incorrect charges on your account:

    1. Reexamineew your transaction history in your online account.
    2. Compare the charges with your actual travel dates and times.
    3. If discrepancies persist, contact our support team with relevant details.

Contact Customer Support

Our dedicated support team is available to assist you with any toll-related issues or inquiries.

  • Phone: 800-TOLL-UAE (800-8655-823)
  • Email: [email protected]
  • Hours: 24/7 for urgent issues, 8 AM - 8 PM GST for general inquiries

For faster serservicece, please have your account number or smart card ID ready when contacting us.